Terms and Conditions

 

Introduction

The following document represents the Terms and Conditions for sales of Silk Gastronome (418473547).

By purchasing from the website, you confirm that you agree to the following terms. The standard terms may change periodically, so please read the terms carefully before making a purchase.

 

Purchases

If you wish to purchase any product through the website (“Purchase”), you may be asked to provide us the certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, CVV code, your billing address, and your shipping information.

You represent and warrant that: (a) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (b) the information you supply to us is true, correct and complete.

You only can pay with the Georgian MasterCard or Visa cards.

When making a purchase, you give us the right to deduct the appropriate amount of money from the specified account / card. If the payment cannot be made due to the reasons beyond our control, the order will not be sent to you. In that case, we will not be liable for any loss caused by the delay in the delivery of your order.

We may employ or use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties, which cannot be considered as the breach of confidentiality.

The company will fully refund the cost of the products you pay for and the delivery service fee if the ordered products are not in stock of the company.

The company will return the goods only if they are expired or damaged at the time of delivery. You must notify about the receiving expired or damaged products within 12 (twelve) hours from the receipt of the goods.

For any reason, when the costs are refunded, we will refund the amount of money to the account from which you made the purchase.

 

Delivery

The area of delivery is Tbilisi, Mtskheta, Tabakhmela, Tskneti, Kodjori, Tsavkisi, Saguramo.

Usually, we deliver the products the same day if you place your order until 17:00 PM, and if you order the product after 17:00 PM, you will receive the product the next day. The company and the buyer may agree about the different delivery date.

In case of cancellation of the order by the customer, you will be refunded the cost of the product and delivery costs if you declare the cancellation before the courier starts the delivery process, and if after - only the cost of the product will be refunded to you.

If it is not possible to deliver the ordered product, or part of it, we will reimburse the costs of undelivered products to you. If you don’t receive the ordered products at all, the delivery service fee will also be reimbursed.

 

Confidentiality

The information provided by you during the process of purchase is confidential. The company does not have the right to use, or transfer the information to the third parties unless it serves the completing the purchase or delivery process.

The contact information provided by you on the Website, may be used for the purposes of the Company's advertising, more precisely,  we may send you some information or news on your phone numbers. The abovementioned does not constitute a breach of confidentiality or any other condition of the Terms and Conditions. 

You can always refuse to receive any information from the company. 

 

The use of Website

Any information, content, photos, etc. posted on the website is the property of the company. You shall not download or otherwise use this information.

By purchasing through the website, you confirm that you are not under 18 years old and you full legal capasity. In this regard, the claim against the company will not be accepted in the future.

 

Claims/Complaints

Any complaints / claims regarding the supplied products will be accepted only within the 6 hours from the delivery of the products.

 

Governing Law

The following agreement, any dispute raised with relation of the agreement will be regulated and discussed in accordance with the legislation of Georgia.

 

Acknowledgement

By using service or other services provided by us, you acknowledge that you have read these terms and conditions and you agree to be bound by them.

 

Contact us

You can contact us on the following number: 032 219 30 10, 596 888899 from 10:00am to 19:00pm from Monday to Sunday.

The address: Chavchavadze street. 49d, Tbilisi, Georgia.